Sales Administrator/Customer Services Advisor

Purpose of role:  

To assist the Sales Manager in the processing of orders, preparing reports and resolving customer queries                                                                                             

Key Accountabilities:
  • Order processing and tracking
  • Assisting the warehouse with order administration
  • Amending and updating orders
  • Producing reports for the Sales Manager including inventory, production and sales reports
  • Assisting with production costings
  • Adjusting and communicating contract terms and pricing with relevant departments
  • Setting up new customers on the internal ERP system
  • Resolving customer queries via telephone, email and social media
  • Any other reasonable duty that assists in the effective running of the function

Personal Attributes

  • Previous sales administration experience
  • Experience of using an ERP system
  • Excellent customer service skills
  • Ability to communicate clearly and politely
  • Exceptional organisational skills
  • Ability to use own initiative
  • The person should be educated to GCSE or equivalent standard

Hours of work will be 25 per week, 9.30-15.00 Monday to Friday

Salary: £20,000-£22,000 per annum pro rata

To apply for this position, please send your CV and cover letter to [email protected] to arrive no later than Saturday 17th March 2018